Midwest Tape to Migrate to New Software System

Midwest Tape is currently migrating to a new software system, which is similar to a library’s migration to a new ILS. This new system will allow us to provide you with better service and higher quality information.

As is the case with new library systems, most modifications take place behind the scenes. However, we do want to take this opportunity to notify you of some changes you’ll experience:

Website
Site users will notice that they have new account IDs, but we will also continue to display original account numbers. Orders will now have Cart IDs and Order IDs. Please note that all open orders will have “n/a” for their Order ID until they become an official order. Stock numbers will display new Product IDs. Note that you will still be able to search by our original stock numbers on our site.

Documentation
The changeover will produce a set of new documents, replacing the traditional documents you may have been receiving. We encourage you and members of your organization to familiarize yourselves with our new documents. These forms include:

• Debit and credit memos 
• Return authorizations 
• Invoices
• Packing slips

We appreciate you taking the time to review these changes. If you or any of your staff have questions regarding the changes discussed above, please contact Customer Service at 1.800.875.2785 or info@midwesttapes.com.