Written by Nedda Pourahmady
Recently, you may have noticed some moderate delays in
product delivery times from our company. We just wanted to let you know that we
have heard your concerns and have been proactive in addressing this issue. We
have made recent modifications to expedite all orders.
However, due to the new logic put into place, you may notice
deliveries arriving out of sequences from when they were ordered. For example, if you have placed additional
copy order requests to receive more quantities of a title previously ordered,
there is a chance that the additional copies will arrive before the originally
ordered selections. We guarantee that
you will receive all parts of your order and will monitor orders to maximize the
proper sequence of orders as much as possible.
Please note that this change will only impact deliveries
temporarily and only affect catalog titles, with no impact on street date
sensitive titles.
Here at Midwest Tape, we are dedicated to following a
steadfast, first-in-first-out order policy. We value our libraries and wanted
to make you all aware of this situation.
If you have any further questions or concerns, please do not
hesitate to contact our customer service department at 800.875.2785.
We thank you for your understanding!
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